Privacy Policy

Information We Collect

We gather information that enables us to deliver, personalise, and improve the services we offer. This typically includes details you provide directly when creating an account, making a deposit, or contacting our support team. Such information may include your full name, date of birth, residential address, email address, telephone number, and payment details.

In addition to information you supply, our systems automatically record certain technical data every time you visit or use the platform. This can include your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources. We also collect information about your gameplay and transactions to maintain accurate account records.

How We Use Your Information

The information we collect is used for several core purposes. Primarily, it allows us to verify your identity, process deposits and withdrawals, and manage your gaming account in accordance with regulatory requirements. We also use it to provide customer support, prevent fraud, and ensure compliance with anti-money laundering and responsible gambling obligations.

Where you have given consent, we may send you personalised offers, bonuses, or updates about new games and features that we believe will interest you. You can adjust your marketing preferences at any time through your account settings or by contacting us directly. We do not use your information in ways that are incompatible with the purposes for which it was collected.

Sharing and Disclosure

We may share your personal information with carefully selected third parties who assist us in operating the platform. These include payment service providers, identity verification agencies, gaming software suppliers, and professional advisers who are bound by strict confidentiality obligations.

Disclosure may also occur when required by law, such as to regulatory authorities or law enforcement agencies in Australia or other relevant jurisdictions. We will never sell your personal information to unrelated third parties for their own marketing purposes.

Cookies and Tracking Technologies

Our website and games use cookies and similar tracking technologies to enhance your experience, remember your login details, analyse traffic patterns, and customise content. These technologies help us understand how players interact with the platform so we can make continuous improvements.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the site. We also work with trusted analytics providers who help us measure and report on site performance without identifying individual users.

Data Security

We take the protection of your information seriously and implement appropriate technical and organisational measures to safeguard it. This includes encryption of sensitive data, secure servers, access controls, and regular security reviews. While no system can guarantee absolute security, we continuously work to maintain a high level of protection for the personal information we hold.

Your Rights and Choices

Under Australian privacy law, you have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, incomplete, or outdated. In certain circumstances you may also request that we delete or restrict the processing of your information.

To exercise these rights, please contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with legal requirements. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once it is no longer needed, we take steps to securely delete or de-identify the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

If you have any questions about this Privacy Policy or our handling of your personal information, please contact our support team through the live chat feature or by email. We are committed to resolving any concerns promptly and transparently.